Cancelation Policy & Booking Fees

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Before attending or booking your appointment, please familiarise yourself with our Cancelation Policy. This policy protects our Clinic, Clinicians and Care Coordinators by ensuring basic costs are covered regardless of whether a client attends their pre-agreed appointment/treatment slot or not. 

Here at The Gorgeous Clinic, we always want to provide our clients with a worldclass experience. The only way we can reasonably provide this, is by ensuring the clinic is financially covered during operating hours. We have multiple medical professionals and medically trained Care Coordinators who need to be paid regardless of whether a client decides to attend their pre-agreed their appointment or not. 

It’s for this reason we need to secure a deposit against your appointment time (a booking fee), so the clinic is not at a loss if a client forgets or decides not to attend their appointment without giving reasonable (48 hours) notice.

Deposits (a booking fee to reserve your chosen time slot) are taken to secure your appointment slot. This is usually either £50 per hour (minimum 1 hour, and then £50 per 1 hour increment) or 50% of the treatment cost depending on the treatment. This payment is specifically for the agreed time slot. 

Deposits must be paid 1 week before your appointment or your appointment may be cancelled. If you are on a package and no-show an appointment, the booking fee will be deducted from the balance already paid towards the package and an additional booking fee will be due upon arrival at your next appointment.

If your appointment is cancelled, you will receive a notification email - please do not fail to attend an appointment simply because a deposit has not been taken. If the appointment is booked and you are receiving reminder texts or emails, it means we believe the appointment is still going ahead, and we will be expecting you. 

Even if you have not manually confirmed your attendance via our booking system, we will still expect you at any appointment you've booked with us unless you've cancelled or rescheduled directly.

Cancellations

48 hours notice is required to re-schedule your appointment and transfer your deposit/booking fee. The deposit you pay secures the time slot with our staff and the clinic itself. 

Providing less than 48 hours’ notice of a cancelation or reschedule may result in your deposit being lost. The clinic would otherwise suffer due to your pre-booked slot being left empty, since not enough notice was given for an alternative booking to be taken.

If you’re running late on the day or something comes up, call us and we will try our best to fit you in around other appointments that day if possible. We would rather you contact us so we can try our best to accommodate you. It’s always our goal to accommodate you, but if the diary is full and you can’t attend your pre-agreed time slot, the deposit must be forfeited to help cover the cost to the clinic of your empty appointment slot where staff must still be paid.

Please understand we have high overhead costs with the building we are in, the cost of our medically trained Care Coordinators, insurance, utilities, and Clinicians. All these expenses are still paid out by the clinic regardless of whether you decide attend your appointment or not. The client makes a commitment to their treatment time slot, and the clinic can not suffer if the client breaks that commitment for whatever reason.

If you chose to not attend a pre-booked procedure with us, no show, attend an appointment you have booked but decide not go ahead with the treatment, are refused on the day due to suspected intoxication, failure to declare medications or illness (etc.), you will forfeit your deposit. The deposit is linked to the time you have booked, and we can’t reschedule your appointment and fill that slot if reasonable (48 hour) notice is not provided. Deposits are a commitment to your appointment slot, and can not simply be carried over to a different day or time within a 48-hour period unless explicitly agreed with the clinic staff.

If you have paid for a package and fail to attend one of your appointments, the cancelation fee (£50 per hour, 1 hour minimum, 1 hour increments) will be deducted from your balance paid toward the package, and the new deficit due upon your next appointment if a reasonable period of 48 hours notice is not given.

Short notice cancellations and no shows wanting to rebook will be required to pay in full in advance to secure a new booking. This is because the deposits we take (generally £50) do not cover the full loss of earnings to the clinic from a missed appointment. We have to cover our costs; the clinic can not suffer because a client is unable or decides not to attend their appointment without providing reasonable notice. There is no way to run our clinic if clients don't turn up and our costs and for those booking slots can not be covered. 

Anti-wrinkle 2-Week Review

Anti-wrinkle reviews must be booked in advance and be within the 2-week time frame, this is solely your responsibility. If you are struggling to come in on the 14th day since the procedure, please contact us and we may be able to extend your review period within reason. We must mention this, because we can’t offer a 2-week review 4 months after a procedure, when the product is beginning to wear off. The same applies to all other treatments. 

Missed post-procedure reviews

If you've missed a post-procedure review you've booked with the clinic, you may need to pay a fee if you wish to attend for an additional post procedure review. This is because clients who no-show an appointment are 90% as likely to no-show again and again, and we have to mitigate this risk to the clinic.

Consent forms must be completed prior to your appointment. If you’re struggling to complete these online, please call our staff so we can provide you with additional support before your appointment. Please complete all consent forms provided you are happy, including the Hyaluronidase (in case emergency hyaluronic acid based product dissolution is required) and nerve block, for local anaesthetic. This is for your own safety and comfort, respectively. 

Please do not come in a group

Generally, coming by yourself (our clinicians are lovely and are trained to put you at ease) or bringing one friend/partner is okay. We can’t accommodate more than 2 people in the treatment room (including the person being treated) at one time as it’s distracting for the clinician. Due to health & safety, we can not accommodate children in the treatment room, and children can not be left unattended on the premises. One parent could stay with the children in the clinic whilst the other receives treatment in the treatment room, this is totally fine. For health & safety, the clinic may refuse entry to additional guests if you were to bring a crowd of people with you.  

The clinician prefers to carry our procedures with only the individual being treated, if possible, but this is not essential. Guests in the treatment room must remain seated and must not cause distractions or delay the procedure. Guests may be asked to leave the treatment room for health & safety if the clinician feels they are causing a distraction. Guests are allowed in the treatment room for moral support and companionship rather than partying.

You will be asked to approve and authorise your pre drawn facial map plans for your Botulinum Toxin, Dermal Filler, and/or various other treatments before going ahead. 

No one under the influence of alcohol or elicit substances is permitted inside the building. If you are asked to leave the building, you must leave the building immediately or you may face a fine, civil and criminal legal action.

Toilet facilities

We have toilet facilities on site in both our clinics for our clients use before, during and immediately after procedures.

Disabled access

Due to the age and nature of our building, we do not have disabled access at our Whitegate Drive Clinic. The treatment room itself is up a staircase. However, our Ruskin Clinic (located in The Ruskin Hotel in Blackpool Town Centre) has disabled access. 

Arriving late for your appointment

We can hold your appointment slot for up to 15 minutes. After this, your appointment will be marked as a no show, your deposit will be forfeited, and our staff with focus on administration tasks for the remainder of your booking slot. Our clinic is booked up back-to-back, and we cannot reschedule a full day of clients due to one late appointment. 

If you’re worried you may arrive over 15 minutes from the beginning of your appointment, please give us a call immediately so we can try our best to make adjustments.

If you’re running late, don’t hesitate to give us a call and we’ll see what we can do. We will always try our best to accommodate you, but it’s not reasonable to disrupt the rest of our clients schedules due to one person arriving over 15 minutes late to their appointment. For 10am appointments, please arrive no earlier than 9:45am. If unsure, just give us a call or drop us a whatsapp - our team are always here to help. 

Parking

We have private off-street parking at our Whitegate Drive clinic – feel free to just park on the driveway for our Whitegate Drive clinic if there is space. If not, there is ample street parking in the local area. For our town centre clinic, paid parking is available at Hounds Hill or on the street outside the Ruskin Hotel.

We can not treat those under 18, and we operate a challenge 25 policy where photo I.D. is required before any procedure or consultation can take place. Please bring your I.D. with you. A photocopy of this I.D. will be taken and stored securely on our system for compliance.

Vouchers cannot be redeemed against Vitamin injections or package prices, as a discount has already been applied to the package to give you the package price. Vouchers can not be compounded together to create larger discounts. You cannot use your own refer-a-friend voucher. 

If you have any questions or concerns, please get in touch. Our Care Coordinators are here to help, and are available 24 hours a day to provide help, advice, and support regarding treatments.