Cancelation Policy & Booking Fees

Thank you for choosing The Gorgeous Clinic.
Before booking or attending an appointment, please take a moment to review our Cancellation & Appointment Policy. This policy exists to protect the clinic, our clinicians, and our care coordinators by ensuring that essential operating costs are covered when appointment slots are reserved.

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Why we take deposits
At The Gorgeous Clinic, we aim to provide a calm, unrushed, and world-class clinical experience. To do this, we operate with medically trained staff, dedicated care coordinators, and tightly scheduled appointment diaries.
Our clinicians and staff are paid regardless of whether a client attends their pre-booked appointment. For this reason, a deposit (booking fee) is required to secure your time slot and prevent financial loss to the clinic if an appointment is missed or cancelled without adequate notice.

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Deposits & booking fees

• Deposits are taken to reserve your appointment time.
  
• Deposits are typically £50 per hour (minimum 1 hour), or 50% of the treatment cost, depending on the treatment booked.
  
• Deposits are linked specifically to the time slot, not just the treatment.
  
• Deposits must be paid at least 1 week before your appointment, or your appointment may be cancelled.
  

For package bookings:

• If a package appointment is missed, the cancellation fee will be deducted from the package balance.
  
• A new booking fee will be required before your next appointment.
  

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Appointment confirmation
If your appointment is booked and you are receiving reminder emails or text messages, it means your appointment is still scheduled and we are expecting you.
Even if you have not manually confirmed attendance through our booking system, you are still responsible for attending unless you have cancelled or rescheduled directly with the clinic.

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Cancellations & rescheduling

• A minimum of 48 hours’ notice is required to reschedule or cancel an appointment and transfer your deposit.
  
• Cancellations or reschedules made with less than 48 hours’ notice will result in the deposit being forfeited.
  
• This is because short-notice cancellations do not allow sufficient time for the appointment slot to be re-filled.
  

If something unexpected happens on the day, please call us as soon as possible. We will always try to accommodate you where diary space allows.

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No-shows & late cancellations
If you:

• fail to attend your appointment,
  
• arrive but decide not to proceed with treatment,
  
• are unable to proceed due to intoxication,
  
• fail to disclose relevant medications or medical conditions,
  

your deposit will be forfeited, as the appointment time has been reserved exclusively for you.
For package clients, the cancellation fee (£50 per hour, minimum 1 hour) will be deducted from your package balance if 48 hours’ notice is not given. Certain treatments (including Thread Lifts and Non-Surgical Facelifts) may incur higher cancellation fees due to clinician time and preparation.
Clients who short-notice cancel or no-show may be required to pay in full in advance to secure future bookings.

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Arriving late
We can hold your appointment for up to 15 minutes.
If you arrive more than 15 minutes late:

• your appointment may be marked as a no-show,
  
• your deposit will be forfeited,
  
• the remaining time may be used for administrative work.
  

Our clinic operates on a back-to-back schedule, and we cannot delay subsequent clients.
If you believe you may be late, please call us as soon as possible and we will do our best to assist.

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Anti-wrinkle reviews
Anti-wrinkle reviews must:

• be booked in advance, and
  
• take place within the 2-week review window.
  

If you are unable to attend exactly on day 14, please contact us — limited extensions may be offered at the clinic’s discretion. Reviews cannot be provided months later once the product is wearing off.

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Missed post-procedure reviews
If you miss a booked post-procedure review, an additional fee may apply should you wish to attend a further review appointment. This helps us manage clinic time effectively and fairly.

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Consent forms
All consent forms must be completed prior to your appointment. These include:

• treatment consent,
  
• hyaluronidase consent (for emergency dissolution if required),
  
• local anaesthetic consent where applicable.
  

If you experience difficulty completing forms online, please contact our team for assistance before your appointment.

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Guests, children & safety

• We recommend attending appointments alone or with one support person only.
  
• No more than two people (including the client) are permitted in treatment rooms.
  
• Children are not permitted in treatment rooms and must not be left unattended on the premises.
  
• Guests may be asked to leave the room if they distract the clinician or compromise safety.
  

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Conduct & safety

• Anyone under the influence of alcohol or illicit substances will not be permitted to remain on the premises.
  
• Refusal to leave when asked may result in further action.
  
• Clients must authorise and approve their treatment plan and facial mapping before treatment begins.
  

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Facilities & access

• Toilet facilities are available on site.
  
• The Whitegate Drive clinic does not have disabled access due to the building structure.
  
• Our Ruskin Clinic (Blackpool town centre) offers disabled access.
  

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Parking

• Free on-site parking is available at Whitegate Drive where space permits.
  
• Street parking is available nearby.
  
• Paid parking is available near our town centre clinic.
  

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Age policy & ID
We do not treat clients under the age of 18.
We operate a Challenge 25 policy, and photo ID is required for all consultations and treatments. A secure copy of ID will be retained for compliance purposes.

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Vouchers & promotions

• Vouchers cannot be redeemed against vitamin injections or package pricing.
  
• Vouchers cannot be combined.
  
• Referral vouchers cannot be used by the referrer.
  

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Questions
If you have any questions or concerns, please contact our Care Coordinators. We are here to support you and ensure your experience is safe, professional, and positive.